Frequently Asked Question

Standard shipping is free on U.S. orders over $175 and on every order that includes a subscription. U.S. orders under $175 ship at the flat standard rate shown at checkout. International shipping is calculated at checkout.

Orders ship from our warehouse in Hialeah, FL within 1 business day. Delivery time depends on the carrier and your location; your tracking number is emailed the moment the order ships.

We ship your products via UPS and/or USPS.

You can let us know by sending an email to support@aromely.com, so we can check what happened and give you a resolution!

You'll have to let us know by sending an email to support@aromely.com and attach pictures of your item so we can let you know about the next steps.

If you want to return an item, you can let us know via email to support@aromely.com so we can guide you step by step, or going to our return policy!

After we process your return, we will process your refund to the same payment method that you used.

We process refunds immediately, but depending on your bank processing time, it can take between 5 to 7 business days to be reflected on your account.

Aromely diffusers are waterless (nebulizing) diffusers: they turn oil into a dry micro-mist with no water and no heat, the way an essential oil diffuser does. They are designed and tested with Aromely fragrance oils — other oils may clog or damage internal parts. Compare our diffusers.

Aromely diffusers use cold-air diffusion: the fragrance oil is turned into a dry micro-mist with no water, no heat and no flame, and released into the room or into your HVAC air supply.

1. Aromely scent diffusers use cold-air nebulizing diffusion, which turns Aromely fragrance oil into a dry micro-mist.
2. Nothing is added to the oil: no water, no heat.
3. Every Aromely diffuser is controlled from the free Aromely app: schedule, intensity and on/off hours.

It scents a space continuously on the schedule you set, hours, days and intensity, instead of a candle or spray that fades. Connected to an HVAC system, the scent reaches every room that air handler serves. Standalone, it scents the room it's in and the rooms open to it. Learn more here.

We recommend the standard usage from 8:00 a.m. to 10:00 p.m.

Working time → 40 to 50 seconds.
Pause time → 100 to 120 seconds.

To keep your diffuser working as intended, clean it every 2 to 3 months.

Materials Needed:

• Isopropyl alcohol (91% to 95%)

Instructions:

• Preparation: Ensure the diffuser is unplugged and situated on a stable, flat surface.
• Add Alcohol: Pour isopropyl alcohol (91% to 95%) into the diffuser bottle, ensuring not to overfill.
• Diffuse the Alcohol: Plug the diffuser back in and set it to diffuse at its highest intensity.
• Wait: Allow the diffuser to run for 15 to 20 minutes with the alcohol.
• Empty and Dry: After 15 to 20 minutes, turn off and unplug the diffuser. Carefully pour out any remaining alcohol and ensure the bottle is completely empty. It's a good idea to let the diffuser air dry for a few minutes to ensure all traces of alcohol have evaporated.
• Refill and Use: Once you're certain the bottle is dry, you can add your Aromely fragrance oil. Plug the diffuser back in and continue using it at your preferred intensity.

Our diffusers are designed and tested with Aromely fragrance oils. Other oils may clog or damage internal parts, so we recommend using ours.

Read our warranty terms here

Place the included magnetic tag on the designated area of the diffuser where the lock mechanism is located:

• ARO-MAX: here
• ARO-PRO: here
• ARO-Home: here

IMPORTANT: The magnet won't work if any extra force is applied on top of the diffuser bottle, such as plugs, weights, or hand pressure. These must be removed, or the mechanism won't function. In these cases, there won't be any "click sound." If you hear a "click sound" but the diffuser still won't open, try rotating the magnet.

NOTE: If the magnetic tab is lost or not within your reach, any magnet will work perfectly fine. Many clients solve this by using fridge magnets.

IF ISSUE PERSISTS, please contact us via chat Monday to Friday from 9 am to 5:30 pm. We will provide a prompt solution.

The difference between the P1 diffuser and the P2 diffuser is the fan speed. The P1 diffuser is fast, while the P2 diffuser is slow.

This usually occurs if the necessary permissions were not accepted during the app installation. Please delete the app, reinstall it, and ensure all permissions are accepted during the process.

No, all our diffusers are waterless. Just pour the oil directly into the diffuser bottle and enjoy it.

HVAC models are installed next to the air handler, which is often in a garage, closet or attic. Follow the installation steps in the quick guide for your model, and keep the unit and the bottle out of direct water.

Aromely fragrance oils are blended for cold-air diffusion. Each oil has a Safety Data Sheet and an IFRA conformity certificate, available on request at support@aromely.com. Use them as directed on the label and in your diffuser's quick guide.

Over time an oil can lose intensity, depending on storage. Keep bottles closed and away from heat and direct sunlight; typical shelf life is 1 to 3 years.

No. Aromely oils are fragrance oils blended for diffusers, not single-plant essential oils. Each blend is built from fragrance and aromatic ingredients so it diffuses consistently in a cold-air diffuser and keeps its character bottle after bottle.

A bottle lasts on average 1–3 months, depending on the intensity you set and the hours a day it runs. At the recommended 4–8 hours a day: a 120 ml (4.1 fl oz) bottle in ARO BLISS and ARO X25, a 150 ml (5.1 fl oz) bottle in ARO 25 MAX and ARO HOME, and a 500 ml (16.9 fl oz) bottle in ARO TOWER, ARO PRO and ARO MAX.

New to a scent? Start with the smaller bottle or a 20 ml sample.

You're experiencing olfactory adaptation. When you first enter a room with a strong aroma, like fresh coffee, the scent is intense.

Over time, you may stop noticing it. This phenomenon influences how we perceive and interact with scents in our environment.

The same applies to our signature diffuser oils. Learn more about it here

We cannot verify whether other diffuser designs are tailored to seamlessly complement our signature diffuser oils.

We cannot assure that they won't adversely affect the internal components of your diffuser.

Therefore, we strongly advise against using our scents with other diffusers.

In the event of an oil spill, clean the affected area and the diffuser using a mild soap solution and a soft cloth.

Using Shop Pay does not affect your ability to create an account with us. You can create one anytime from the account icon at the top of the page.

Subscribers to Aromely fragrance oils get:

• 15% off every monthly delivery.
• Free shipping on every subscription order.
• Extended warranty coverage on your Aromely diffuser while the subscription is active.
• Change the delivery frequency, skip a delivery, swap fragrances or cancel anytime from your customer portal.

Match the schedule to the bottle and how many hours a day the diffuser runs. As a rule of thumb at 4–8 hours a day: every month for a 50 ml bottle, every 2 months for a 120 ml or 150 ml bottle, every 3 months for a 500 ml bottle.

The discount depends on the schedule: 15% off every monthly delivery, 10% off every 2 months, 5% off every 3 months. You can change the schedule, skip a delivery or cancel anytime from your account, so start with the schedule that fits and adjust after the first bottle.

You'll only need the registered email to log in to your customer portal. If you don't remember which one you used, please contact us at support@aromely.com or through live chat, Monday to Friday, 9 AM to 5:30 PM. We'll give you the best solution.

The best way to manage your subscription is to log into your account on our website though your customer portal. Here you skip a delivery, swap aromas without losing your discount, or canceling.

Please access your account here. Once logged in, select the option to cancel your subscription. Make sure to cancel before the next monthly order is processed.

For example, if Aromely prepares orders for shipping on the 28th, you must cancel at least 24 hours before that date.

Simply shake well before use and apply 2-3 sprays to instantly lift the scent into the air.

This multi-purpose eau de toilette can be sprayed into the air, on linens, and on clothes. Repeat until you achieve your desired scent intensity.

See the full room spray collection.

Aromely room sprays are made for misting bathrooms, living spaces, linens and any area of the home that needs a touch of fragrance. They also work in offices and cars.

Our Room Sprays are produced with the highest standards of quality and care in Miami, Florida.