ARO X25 - Bluetooth Smart Scent Diffuser up to 1,000 Sqft.
Warranty Policy
1. Our Promise of Quality
At Aromely, we believe your home deserves the luxury and consistency of a five-star fragrance experience—every day, in every corner. That’s why each Aromely diffuser is crafted, tested, and backed by our industry-leading support. Your satisfaction and peace of mind are our highest priorities.
2. What’s Covered & Warranty Term
This Limited Warranty applies to all Aromely diffusers, including:
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Freestanding Diffusers: Aro Car, Aro Bliss, Aro X25, Aro X25 Max, Aro Tower
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HVAC Diffusers: Aro Home, Aro Pro, Aro Max
Coverage Period:
For one (1) year from the date your diffuser is marked as delivered, Aromely will, at its sole discretion, repair or replace any diffuser or component that fails due to defects in materials or workmanship—at no cost to you.
3. How to Obtain Warranty Service
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Contact Us: Email sales@aromely.com or call 866-276-6359
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Proof of Delivery: Provide your delivery confirmation or tracking details.
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Troubleshooting: Our team may guide you through quick diagnostics.
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Shipping: If repair or replacement is approved, we’ll send a prepaid return label.
4. Warranty Exclusions & Limitations
To keep our warranty strong and fair, the following void your coverage:
| Common Exclusions | Critical Exclusions |
|---|---|
| • Damage from misuse, neglect, or improper maintenance • Cosmetic wear (scratches, discoloration) not affecting function • Damage during shipping if not reported within 5 days of delivery • Use of non-Aromely or substandard fragrance oils (see below) |
• Intentional tampering, disassembly, or reverse-engineering • Repairs by unauthorized technicians or third parties • Use of solvents, abrasive cleaners, or harsh chemicals • Electrical modifications or non-approved power supplies |
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Oil-Usage Condition: While you’re welcome to explore premium fragrances, using oils outside our specifications can introduce impurities that harm critical nebulizing components. If our technicians determine non-Aromely oils caused the malfunction, the warranty is void and repair costs are your responsibility.
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Tampering & Reverse Engineering: Any attempt to open, modify, or reverse-engineer your diffuser—mechanical or electronic—immediately ends warranty coverage. This protects our patented nebulizing mechanism and ensures your safety.
5. Limitation of Liability
Aromely’s liability under this warranty is strictly limited to the repair or replacement of the original diffuser, at our sole discretion. Under no circumstances shall Aromely be held responsible for any damages or losses of any kind, including but not limited to:
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Incidental, indirect, or consequential damages, including (but not limited to) loss of time, loss of use, loss of business, or inconvenience
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Damage to any personal property, whether ordinary, high-value, or luxury in nature — including furnishings, electronics, appliances, decorative finishes, art pieces, or collectibles — regardless of whether the diffuser was used in proximity to such items
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Costs associated with repairs, replacements, or compensation for any non-Aromely products, property, or installations
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Any claims for reimbursement exceeding the original purchase price or outside of the direct repair or replacement of the Aromely diffuser
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Damage arising from misuse, improper installation, use of non-approved oils, or failure to follow Aromely’s product care, safety, and maintenance guidelines
This list is illustrative and not exhaustive. Additional exclusions may apply.
By using Aromely products, the customer acknowledges and accepts all responsibility for the placement, usage, and associated risks within their environment. This limitation of liability remains in effect even if Aromely has been advised of, or could reasonably foresee, the possibility of such damages or losses.
6. Transferability
This Limited Warranty is non-transferable and applies only to the original purchaser.
7. Your Commitment
By keeping your diffuser clean, using high-quality oils, and following our user guide, you ensure the long-term performance and elegance of your Aromely system. We’re here to support you every step of the way—because when your home smells incredible, good days follow.
Thank you for choosing Aromely. We’re dedicated to delivering luxury, reliability, and exceptional service. If you ever have questions or need assistance, please don’t hesitate to reach out.
ARO X25 - Bluetooth Smart Scent Diffuser up to 1,000 Sqft.
The ARO-X25 Scent Diffuser brings refined luxury and cold-air diffusion to everyday spaces.
If you’re tired of uneven scenting and the everyday stress of plugins and candles—meet your new go-to. The ARO-X25 is a compact yet powerful stand-alone diffuser designed with advanced cold-air diffusion (no heat, no water) to fill up to 1,000 sq. ft. with clean, consistent fragrance. Easily control scent intensity and schedules through the Aromely app.
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Coverage: Covers up to 1,000 sq. ft, perfect for bedrooms, home offices, studios, small lobbies, and elegant commercial spaces.
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Technology: Utilizes Cold Air Diffusion—a waterless, heat-free method that atomizes essential oils into dry nanoparticles for clean, even scenting and full aromatic integrity.
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Connection: Bluetooth app control and 24/7 customizable scheduling allow for seamless, tailored scent management.
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Design: A stand-alone unit with a 150ml internal bottle, housed in a premium shell. Stylish, minimal, and functional for any interior aesthetic.
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Dimensions: 4.6 inches long, 6 inches high, and 2.3 inches wide.
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What’s included: ARO-X25 Diffuser Unit, a 150ml internal refillable bottle, power adapter, and user manual.
- Safety: Pet-safe and kid-friendly, with no residue.
Free shipping on domestic orders over $175
Hassle-Free Returns within 30 days of delivery
1 Year Warranty Included with diffuser purchase.
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- For simple flat rate shipping: We offer free shipping to all U.S. orders over $175.
Local delivery
Free local delivery is available for orders delivered within 5 miles from Miami FL.
Deliveries are made from 9:00 AM to 5:00PM Monday - Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our Hialeah FL or Miami FL Location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:00 AM to 5:00PM Monday - Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@aromely.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@aromely.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@aromely.com.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@aromely.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return inquiry at sales@aromely.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.- Free US shipping on orders over $175.
- In stock, ready to ship
