Shipment Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

• For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
• For simple flat rate shipping: We offer free shipping to all U.S. orders over $175.

Local delivery

Free local delivery is available for orders delivered within 5 miles from Miami FL. 

Deliveries are made from 9:00 AM to 5:00PM Monday - Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our Hialeah FL or Miami FL Location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9:00 AM to 5:00PM Monday - Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@aromely.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns within 30 days of delivery, provided the item is unused and in its original condition, and we will refund the full order amount. Return postage for domestic orders is covered by us.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@aromely.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@aromely.com.