Warranty Policy

1. Our Promise of Quality

At Aromely, we believe your home deserves the luxury and consistency of a five-star fragrance experience—every day, in every corner. That’s why each Aromely diffuser is crafted, tested, and backed by our industry-leading support. Your satisfaction and peace of mind are our highest priorities.

2. What’s Covered & Warranty Term

This Limited Warranty applies to all Aromely diffusers, including:

• Freestanding Diffusers: Aro Car, Aro Bliss, Aro X25, Aro X25 Max, Aro Tower

• HVAC Diffusers: Aro Home, Aro Pro, Aro Max

Coverage Period:
For one (1) year from the date your diffuser is marked as delivered, Aromely will, at its sole discretion, repair or replace any diffuser or component that fails due to defects in materials or workmanship—at no cost to you.

3. How to Obtain Warranty Service

1. Contact Us: Email sales@aromely.com or call 866-276-6359

2. Proof of Delivery: Provide your delivery confirmation or tracking details.

3. Troubleshooting: Our team may guide you through quick diagnostics.

4. Shipping: If repair or replacement is approved, we’ll send a prepaid return label.

4. Warranty Exclusions & Limitations

To keep our warranty strong and fair, the following void your coverage:

• Oil-Usage Condition: While you’re welcome to explore premium fragrances, using oils outside our specifications can introduce impurities that harm critical nebulizing components. If our technicians determine non-Aromely oils caused the malfunction, the warranty is void and repair costs are your responsibility.

• Tampering & Reverse Engineering: Any attempt to open, modify, or reverse-engineer your diffuser—mechanical or electronic—immediately ends warranty coverage. This protects our patented nebulizing mechanism and ensures your safety.

5. Limitation of Liability

Aromely’s liability under this warranty is strictly limited to the repair or replacement of the original diffuser, at our sole discretion. Under no circumstances shall Aromely be held responsible for any damages or losses of any kind, including but not limited to:

• Incidental, indirect, or consequential damages, including (but not limited to) loss of time, loss of use, loss of business, or inconvenience

• Damage to any personal property, whether ordinary, high-value, or luxury in nature — including furnishings, electronics, appliances, decorative finishes, art pieces, or collectibles — regardless of whether the diffuser was used in proximity to such items

• Costs associated with repairs, replacements, or compensation for any non-Aromely products, property, or installations

• Any claims for reimbursement exceeding the original purchase price or outside of the direct repair or replacement of the Aromely diffuser

• Damage arising from misuse, improper installation, use of non-approved oils, or failure to follow Aromely’s product care, safety, and maintenance guidelines

This list is illustrative and not exhaustive. Additional exclusions may apply.

By using Aromely products, the customer acknowledges and accepts all responsibility for the placement, usage, and associated risks within their environment. This limitation of liability remains in effect even if Aromely has been advised of, or could reasonably foresee, the possibility of such damages or losses.

6. Transferability

This Limited Warranty is non-transferable and applies only to the original purchaser.

7. Your Commitment

By keeping your diffuser clean, using high-quality oils, and following our user guide, you ensure the long-term performance and elegance of your Aromely system. We’re here to support you every step of the way—because when your home smells incredible, good days follow.

Thank you for choosing Aromely. We’re dedicated to delivering luxury, reliability, and exceptional service. If you ever have questions or need assistance, please don’t hesitate to reach out.