Frequently Asked Questions
Aromely
Shipping
Where does the free shipping apply?
We have free shipping all over USA
What is the shipping timeframe?
Our shipping is between 7 to 10 business days.
Which carrier do you use?
We ship your products via UPS and/or USPS.
What happens if I don't receive mi package after the time frame?
You can let us know by sending an email to sales@aromely.com, so we can check what happened and give you a resolution!
What happens if my item arrived broken?
You'll have to let us know by sending an email to sales@aromely.com and attach pictures of your item so we can let you know about the next steps.
Aromely
Returns/Refunds
How do I start a return?
If you want to return an item, you can let us know via email to sales@aromely.com so we can guide you step by step, or going to our return policy!
How do you process my refund?
After we process your return, we will process your refund to the same payment method that you used.
If I return an item, how long does my refund would take?
We process refunds immediately, but depending on your bank processing time, it can take between 5 to 7 business days to be reflected on your account.
aromely
About my diffuser
How often should I clean my diffuser?
In order to mantain a healthy diffuser you should clean it every 2 to 3 months.
In order to maintain a healthy diffuser you should clean it every 2 to 3 months.
Materials Needed:
- Isopropyl alcohol (91% to 95%)
Instructions:
- Preparation: Ensure the diffuser is unplugged and situated on a stable, flat surface.
- Add Alcohol: Pour isopropyl alcohol (91% to 95%) into the diffuser bottle, ensuring not to overfill.
- Diffuse the Alcohol: Plug the diffuser back in and set it to diffuse at its highest intensity.
- Wait: Allow the diffuser to run for 15 to 20 minutes with the alcohol.
- Empty and Dry: After 15 to 20 minutes, turn off and unplug the diffuser. Carefully pour out any remaining alcohol and ensure the bottle is completely empty. It's a good idea to let the diffuser air dry for a few minutes to ensure all traces of alcohol have evaporated.
- Refill and Use: Once you're certain the bottle is dry, you can add your preferred essential oil. Plug the diffuser back in and continue using it at your preferred intensity.
How safe is my oil blend?
It is 100% safe! You can use it around your pets and kids without any problem!
What is the recommended usage?
We recommend the standard usage from 8:00 a.m. to 10:00 p.m.
Working time → 40 to 50 seconds.
Pause time → 100 to 120 seconds.